FAQ
Frequently Asked Questions
Emergency information
If you are an experiencing a crisis or an emergency requiring immediate attention, please call Colorado Crisis Services 1-844-493-TALK (8255) or text TALK to 38255 to speak to a trained professional. You can call 911 or go to your nearest Emergency Room.
If it is during business hours you can call the office at 719-766-8511 and let the Springbok Health Team Member know you are having a crisis and need to speak to the nurse. We will give you instructions and directions.
Colorado Crisis Services
https://coloradocrisisservices.org/
We provide free, confidential, professional and immediate support for any mental health, substance use or emotional concern, 24/7/365.
Call 1-844-493-TALK (8255) or text TALK to 38255 to speak to a trained professional.
What can I expect at an appointment?
When you arrive at the Springbok Health, the staff will greet you and seat you at the waiting room. We will examine you as quick as possible – average waiting time is 15 minutes.
What happens if I am a new patient?
You may have referred yourself, have been referred by another specialist or by your Insurance. We will verify that we take your insurance or discuss self-pay options. We then will ask you questions about your issues and ask about your mental health and medical history. A thorough psychiatric evaluation will then follow. We may request examinations and tests to assist and support our diagnosis. Urine analysis, can all be performed with no delay in the same building. If you have previous examinations and tests related to your current condition, please bring those along to your appointment. Also bring any copies of letters from other doctors or recent medication. It will help us to help you.
We will discuss with you the results of your examinations and we will recommend the proper treatment. Some conditions may be faced immediately by conservative or medication management. Follow-up visits will be scheduled by the provider at the end of your visit. The provider or a Springbok Health staff member will let you know the date and time of your next appointment.
Do you see Children at your clinic?
We do have a Psychiatric mental health nurse practitioner that is board certified to see children ages 6 and above for behavioral health medication management.
Can I Get Pain Medications from your Clinic?
No. We do not prescribe pain medications at our clinic.
What happens if I need a prescription?
Clients must have an appointment in order to receive a prescription. All clients must be seen every 90 days, clients that are not seeing every 90 days will be discharged and no prescriptions will be given.
If you have already been taking drugs prescribed by your Primary Care Provider, please bring them with you for clarification or possible drug interactions and correlations with what we may prescribe or new condition.
Do you accept my insurance?
Springbok Health accepts the following insurances currently:
What If I Don't Have Insurance?
For patients who do not have any insurance, we have a sliding fee scale. Springbok Health Inc. to provide essential mental health services regardless of the client’s ability to pay. Discounts are offered based on family size and annual income.
Do I need referral?
Patients do not need a referral.
Do you have parking facilities?
Yes.
Free Parking is available in front and around the Medical Centre.
Patient Portal
How do I change my password for my Springbok Health Portal?
If you’re signed into your portal, just head on over to Profile, which is located below My Account and scroll down to the bottom of the page.
I forgot my password to my patient portal. How do I reset the password to my account?
Select Sign In, which is located at the top right-hand side of the Advanced MD portal and click on “Forgot Your Password”.
How do I unsubscribe from text messages or emails?
Simply contact one of our Springbok Health Team Members and let them know your preferences. IS there a place on their portal where they can choose what they receive?
Can I email my provider using my personal email?
No. Personal emails will NOT be responded to due to HIPAA requirements. Please use your patient portal thru Advanced MD as this is secure.
How can I write a review about Springbok Health?
To write a review, head on over to the Review us button on the info page and scroll down until you see “Write a Review.”
